Hold/ Cancellation/Return Policy
I am located in Albuquerque, NM. I do pick up only and do not transport or ship rabbits.
If you inquire about a rabbit and you don’t show up/fail to respond to messages within 24 hours the rabbit goes back up for grabs. No exceptions! If something comes up please reach out so we can work out another arrangement.
If you inquire about a rabbit and you don’t show up/fail to respond to messages within 24 hours the rabbit goes back up for grabs. No exceptions! If something comes up please reach out so we can work out another arrangement.
Holds
- I DO NOT hold any rabbits without a deposit!
- We begin taking holds around 6-8 weeks old or after we have selected the individuals we want to hold back a bit longer for our own herd. Sometime Rabbits will not be available till after 10-12 weeks due to needing additional time to evaluate and tattoo rabbits or make decisions. If you see rabbits posted that are in a time frame of 12-16 weeks this doesn't mean they were never picked and that their scraps. They could very well be some of the best if I held them back and never listed them due to me making my own decisions between 2 siblings. I got no problem telling you if they were held back for review.
- Just because you inquire about a rabbit does not mean the rabbit is automatically yours.
- They are sold/held on a FIRST COME, FIRST SERVE basis especially once they are 8 weeks old and often have several people inquiring at the same time once they are available.
- If you would like to place a hold on a rabbit a 50% non-refundable deposit will be required via PayPal. The rabbit is not reserved until the deposit is received and cleared.
- This is a great option to reserve a bunny if you live out of town or need to arrange a specific pick up date after the bunny is 8 weeks old or are interested in a specific color or sex. A Rabbit with a hold is required to be picked up on an agreed upon date. I do not board rabbits once they are 8 weeks old but will be reasonable as to scheduling a pickup day.
- If more then one person places a hold on the same rabbit, The first person to submit payment for the hold is who the rabbit is considered sold to. All others will either be refunded their deposit or can apply it to a different rabbit but remain on the waitlist incase the first individual cancels.
- If I am to be transporting a rabbit a Deposit is required to hold it until transport time, however rabbit must be Paid for in full at least 48 hours prior to departure date. If the buyer fails to show at pickup time Entire amount is forfeit. Should something happen during transport and I notice rabbit is injured I will work with you as to a reasonable solution or replacement. We are not responsible for injury discovered after you take possession of the rabbit.
Cancellations/Reschedules
- We reserve the right to refuse any sale for any reason.
- If you have placed a hold on a rabbit and we decide to cancel the sale for any reason beyond your control a full refund will be given or option to place on a different or upcoming rabbit.
- If the rabbit unexpectedly gets sick or dies while still in my care, then a full refund will be made or the deposit can be applied to another rabbit, which ever you would prefer.
- If you decide to cancel a sale after the rabbit is 8 weeks old or fail to pick up the rabbit on the agreed upon date or terms it will go back up for sale and your 50% non-refundable deposit will be forfeit. This is to cover expenses during which time I have to hold the rabbit to resale it including feed already put into the rabbit as well as cage space during its extended stay here.
- If you are unable to pick up your rabbit on agreed upon date and additional time is offered by me to be extended, a $5 per day Feed and Boarding fee will be due prior to any extension to continue to hold the rabbit till the next agreed upon date.
- If fee is not paid in advance Rabbit will be relisted immediately and Deposit will be forfeit.
- If bunny is not picked up by that agreed date all Deposits as well as additional feed/boarding fees paid are forfeit by the buyer for the time and cost of housing feeding and caring for the bun.
- Fee may be discounted in a transport out of state situation using a transporter depending on the amount of delay and reason at my discretion as many different things can happen in transport.
- If the time is extended and something happens to the rabbit in my care deposit and boarding fees will not be refunded but deposit will be applied to another rabbit of your choosing that is available. Boarding fees only cover till the agreed upon date.
- If fee is not paid in advance Rabbit will be relisted immediately and Deposit will be forfeit.
- I understand there may be some special circumstances such as not living in the area, etc that I'll make exceptions for but have to be arranged ahead of time.
- I will reschedule pick-up once within reason. Cage space and the costs of maintaining rabbits is always an issue in a busy barn. You should make every effort to honor our original agreement. But I am aware that illnesses, deaths in the family and the like are beyond anyone’s control.
Returns
- If for ANY reason you cannot keep or take care of your bunny anymore, we ask that you please reach out to us to see what options may be available. I may not be able to refund cost of the rabbit will in most cases if I have room or a possible need for the rabbit will take it back to either find it suitable home to keep them from becoming dumped or in shelters.
- For biosecurity reasons if we are not always able to take the rabbit back onto our property but regardless we will endeavor to find the rabbit a suitable new home.
- We will not attempt to rehome a bunny who is showing any signs of illness as it is a biosecurity risk to all involved.
- The last thing we want is a bunny dumped in the wild or in a shelter; by doing this it helps keep our furry friends out of shelters. It is always much better to give the bunny back to the breeder then to pay a shelter to take it in.